Frequently Asked Questions

 

What is the shelf life of Beatnik Naturals products?

Our creams and water based serums should be used within 4 months. All other products have a shelf life of 9 months. To ensure the best quality throughout the use of your product, store items away from direct sunlight and avoid getting water into the containers. Mists, creams, and serums can be stored in the fridge to prolong shelf life and provide a cooling effect on the skin.

What is your processing time?

Because our products are made fresh and in small batches, please allow in 5-10 business days to process orders. We ship items on Tuesday and Fridays. All orders are shipped via USPS which can take from 3 days to 2 weeks. International orders are also shipped via USPS, however these orders cannot be tracked and Beatnik Naturals is not responsible for any customs fees or taxes imposed by your country.

How do I know which products will work for my skin type?

Each product states the skin types they work for in their description. Please see the skin type guide for help on this.

Can your products be used on sensitive skin? What about acne?

All products will state in their description which skin types they work for. Please read each description carefully and contact us if you have any further questions or concerns.

I still need help choosing the right products for my skin.

If you are unsure or would like assistance in choosing the right products, please contact us and we will gladly assist you.

What is your refund policy?

Beatnik Naturals only offers refunds on items that arrive broken or damaged. In this case, please send a photo of the damage within 48 hours of receipt and we will send you a replacement or refund. If you are unsatisfied with your purchase, please contact us.

Do you offer samples?

We do not offer any samples for sale but always try our best to include a free sample in each shipment. We will be offering samples in our shop soon.